JOB TITLE: Shelter Advocate

Desired: Microsoft Office


Position Purpose

To provide client centered crisis intervention, in person, or by phone to coordinate advocacy, emergency shelter and/or transportation for clients and their families.


Nature and Scope

This position is subject to Board policies, administrative rules and procedures, department regulations and applicable State and Federal statutes. This position carries no administrative authority or responsibility.  


  • Associates degree in related field or comparable experience.

  • Minimum experience:

  • One year within the last five years working in a related position.

  • Experience in the use of computer systems.

  • Preferred completion of a bachelor’s degree in a related health or social service field.

  • Required current Criminal History Background check clearance.

  • Required completion of 32 hours of Crisis Intervention training.

  • Required completion of a CPR for children and adults and First Aid.


Roles and Responsibilities:

  • Provide client-centered, strength-based services. Advocates on a weekly basis will provide case management to clients (or more often) as assessed by client’s needs and availability.

  • Greet new clients, interview, complete intake forms (as well as data entry); give house tour within the first 3 hours of a new client entering the shelter.

  • Document activities of clients in daily log according to Safe Passage Policies and Procedures.

  • Distribute clothing, hygiene supplies, diapers, etc. as needed.

  • Monitor and record the distribution of grant funded supplies.

  • Assist clients in accomplishing shared household duties and oversee order and cleanliness of shelter.

  • Perform cleaning, organizing, and safety duties for the shelter.

  • Insure safety of clients by monitoring household policies, securing doors, setting alarms, etc.

  • Answer hotline crisis calls as needed according to procedures.

  • Maintain strict confidentiality of client, staff, Board and administrative matters.


Knowledge Skills and Abilities:

  • Ability to model non-violent conflict resolution and use non-violent forms of guidance.

  • Demonstrate a clear understanding of personal boundaries and ability to maintain professional boundaries between clients and staff.

  • Ability to model and actively promote positive, nurturing interactions between adults and children in shelter.

  • Demonstrate knowledge of the dynamics of domestic violence and sexual assault.

  • Demonstrate ability to intervene in unpredictable crisis situations to manage a positive outcome.

  • Demonstrate knowledge of community resources for victims of violence and abuse.

  • Demonstrates effective written and verbal communication skills.

  • Ability to multi-task and work independently with high degree of accuracy, efficiency and attention to detail.

  • Experience with computer programs such as databases, Microsoft Office, and the Internet.

  • Ability to attend 20 hours of required training per year.

  • Ability to obtain yearly Criminal History Background check


Working Conditions

Work is performed primarily indoors within an office.  Involves sitting, walking and occasional lifting up to 40 pounds.  Requires the use of computers, office equipment and driving personal vehicle.  Visitation to offices of health care or social service providers, as well as attendance at evening and weekend activities may be necessary.  May work with high stress, family, children, and/or personnel situations.


Job Type: Full-time

Experience: Related: 1 year (preferred)


Salary Range



For more information, contact Executive Director Chauntelle Lieske at