JOB TITLE: Director of Safety Services


REPORTS TO: Executive Director


Position Purpose:

This position provides oversight of the safety services which include but are not limited to court advocacy, hospital advocacy, hotline services, mobile advocacy and general advocacy. This will include providing leadership to advocates, maintaining quality standards for case management, developing and fostering relationships with other providers to increase client resources and referral networks, and providing direct advocacy that improves safety and reduces barriers for individuals affected by domestic violence and sexual assault.

Nature and Scope:

This position is subject to Board policies, administrative rules and procedures, department regulations and applicable State and Federal statutes. This position carries some administrative authority or responsibility for supervision of staff and volunteers.

Essential Qualities:

  • Support the mission and vision and values of Safe Passage.

  • Possess and adhere to the values of Safe Passage: Survivor Centered, Integrity, Empowerment, Collaboration and Leading Boldly.

  • Communicates in an inclusive and collaborative manner.

  • Develops trust among co-workers through honesty and fairness.

  • Ability to work independently as well as part of a team.

  • Is respectful, caring and courageous.

  • Possesses personal qualities of integrity, credibility and accountability.

  • Be involved in, and supportive of, continuous overall improvement of the work.

  • Maintain satisfactory job attendance record.


Roles and Responsibilities:

Direct services:

  • Provide advocacy to survivors of domestic and sexual violence and their children at the office, shelter, through the court services, on the crisis line, through hospital advocacy, and other venues as appropriate.

  • Ensure that safety services are delivered consistent with best practices and are empowerment-based, survivor-driven, and trauma informed.

  • Monitor that services are delivered in a way that is consistent with agency and funder policies and procedures.

  • Explore service expansion or modification to continually meet the dynamic needs of survivors and their children.


  • Assists with a link between Safe Passage and the court systems, police department, prosecutor’s offices and any other office related to survivors' needs within the criminal/civil legal system and other social services that could promote safety and resiliency for survivors. Provides members of such communities with domestic violence/ sexual assault education when necessary.

  • Provide or arrange in-service training and exposure to various victim-related service providers for staff.

  • Provide on-going education to first responders which includes the various law enforcement agencies and prosecutors' offices in the areas Safe Passage provides services.

  • Evaluates partnerships looking for opportunities to expand Safe Passage services in the community. When opportunities have been identified, working to build an active partnership.


In supervision and training:

  • Foster an empowering environment for staff to learn, grow, and succeed in their positions.

  • Identify priorities to build staff capacity, facilitate opportunities for staff to participate in training and monitor integration of new learning into direct services with survivors.

  • Facilitate direct service meetings with advocates to review experiences working with survivors, celebrate successes, identify areas where Safe Passage can improve and lead the team to develop strategies for continuous growth and development.

  • Participate along with directors in annual performance planning and conduct annual performance reviews with staff under their supervision.

  • Offer supportive supervision and on-the-job coaching to develop staff as advocates.

In quality improvement:

  • Develop and ensure Safe Passage program policies and procedures adhere to current grant standards and best practices.

  • Develop systems for evaluating quality of services using input from direct service recipients and establish mechanisms for responding to any needs for improving services.

  • Identify opportunities for engaging survivors and program participants in planning and designing the services and programs they access.

In program growth and development:

  • In consultation with other advocates and directors, continually identify opportunities to provide more comprehensive support to survivors and their children through direct services, development of external partnerships, or system changes, and develop strategies for leveraging those opportunities over the short-
    and long-term.

  • Provide detailed input to Safe Passage’s long-term strategic plan and annual planning process.

In communications:

  • Participate in community and/or multi-disciplinary team meetings when appropriate, being the voice for survivors.

  • Establish sound working relationships and cooperative arrangements with community groups and organizations, prioritizing those who directly partner with Safe Passage with an emphasis on increasing and improving services for survivors and their children.

​Other job functions:

  • Adhere to agency policies and procedures, including but not limited to, confidentiality and code of ethics. 

  • Work collaboratively with outside agencies including prosecutors, law enforcement, medical teams, and staff to improve and develop overall services to victims.  

  • Participate in agency grant and contract reporting as directed by Executive Director.

  • Attend agency staff meetings as required.

  • Attend training and continuing education activities as assigned.

  • Perform other job-related duties as assigned by the Executive Director including attendance at work-related meetings and participation in community-related events.

Working conditions:

  • Work is performed primarily indoors within an office, or within the shelter with infrequent responses outdoors for urgent care or monitoring for environmental safety risks or conducting wellness activities.  Involves sitting, walking and occasional lifting up to 40 pounds.  Requires the use of computers, office equipment and driving personal vehicle. Visitation to homes and offices of health care or social service providers as well as attendance at evening and weekend activities may be necessary.  May work with high-stress children, family, or personnel situations.

Knowledge, skills and abilities:

  • Must practice with appropriate ethical/professional boundaries.

  • Excellent people skills, with experience collaborating in a multi-disciplinary, diverse, and dynamic team.

  • Keep focus and work effectively in a fast-paced and high-pressure work environment.

  • Maintain excellent organizational skills that are essential to manage and access complex technical, legal and community resource information.

  • Competent with computer programs such as databases, Microsoft Office, and the Internet.

  • Strong oral and written skills, including public speaking.

  • Bold leadership to advance social change.

  • Ability to obtain yearly Criminal History Background check clearance.


  • BA in Social Justice, Social Work or related field or equivalent work experience. Master’s Degree in similar field preferred.

  • Minimum 3-5 years of experiencing working in Domestic Violence, Sexual Assault, and crisis intervention fields is required.

  • Required Current Criminal History Background check clearance.

  • Required Completion of 32 hours of Crisis Intervention Training.

  • Required New Advocate Training.

Salary range: $19-$25

Primary location: Safe Passage Offices: 850 N. 4th , Coeur d’Alene, ID 83814.

Shift type: Regularly M-F 8:30-5:00

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

For more information, contact Executive Director Chauntelle Lieske at 

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