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JOB TITLE: Family Advocate




Position Purpose

The purpose of the family advocate is to provide on-going supportive services for non-offending caregivers and their children who have been evaluated at North Idaho Children’s Advocacy Center for suspected sexual abuse, or other abuse-related trauma. The family advocate will also be the leader in case-tracking activities, to ensure that families and children are being informed about case-status, and to monitor progress of investigations, treatment, and prosecution as it relates to the unique needs of each case.


Nature and Scope

This position is subject to Board policies, administrative rules and procedures, department regulations and applicable State and Federal statutes. This position carries no administrative authority or responsibility.  


Essential Qualities

  • Support the mission, vision and values of Safe Passage/NICAC.

  • Communicate in an inclusive and collaborative manner.

  • Develop trust among co-workers through honesty and fairness.

  • Ability to work independently as well as part of a team.

  • Be respectful, caring and courageous.

  • Possess personal qualities of integrity, credibility and accountability

  • Be involved in, and supportive of continuous overall improvement of the work.

  • Maintain satisfactory job attendance record.

  • Use personal safety techniques to avoid exposure and injury to self and other staff.

  • Ability to obtain 20 hours of continued learning annually, and a minimum of 8 hours of continued education in the field of child maltreatment, child sexual abuse, child development, and trauma focused practices bi-annually.


Roles and Responsibilities:

  • Screen intake calls and coordinate services among the MDT, including scheduling forensic interviews and medical exams

  • Greet clients who enter NICAC and orient them to the environment and the intake process

  • Provide crisis-intervention, emotional support, case management, follow-up services, court and medical support to non-offending caregivers, using a strength-based, trauma informed approach, throughout the life of the case

  • Inform clients of their Victim’s Rights in Idaho and assist them with accessing Crime Victims Compensation Program

  • Educate non-offending caregivers about the dynamics and impact of child sexual abuse, ways to support a child who experienced trauma, and the roles of the MDT in their specific case

  • Act as a liaison between the client and MDT, or any other service agencies that may be involved

  • Conduct assessment of family needs while identifying and building off their strengths

  • Connect clients with outside resources based on their unique needs

  • Contribute to creating a safe, comfortable, and trauma-informed environment for families and the MDT

  • Continue implementing and monitoring the evaluation system, OMS, for caregivers and the MDT

  • Keep log of all cases in the NICAC case-tracking system, and update regularly

  • Prepare monthly case-review meetings

  • Work collaboratively with community partners

  • Document all client activities in case-tracker and agency database, in accordance with agency policy and protocol

  • Assist in the development of marketing tools and social media activities

  • Monitor inventory of supplies for the center and submit requests for needed supplies to supervisor

  • Assist with coordination and facilitation of child sexual abuse prevention trainings; Stewards of Children


Other Job Functions

  • Attend monthly MDT meetings

  • Attend regularly scheduled staff meetings for Safe Passage and NICAC

  • Engage in community outreach and education services throughout Kootenai County

  • Submit monthly reports to direct supervisor

  • Complete performance plan and evaluate semi-annually.


Working Conditions

Work is performed primarily indoors within an office.  Involves sitting, walking and occasional lifting up to 40 pounds.  Requires the use of computers, office equipment and driving personal vehicle.  Visitation to offices of health care or social service providers, as well as attendance at evening and weekend activities may be necessary.  May work with high stress, family, children, and/or personnel situations.


Other Qualifications

  • A minimum of a Bachelor’s degree in social work, human services, communications, public relations, criminal justice, or a health related field with experience in working with children and families who have experienced trauma.

  • One year within the last five years working in a related position.

  • Experience in the use of computer systems.

  • Required current Criminal History Background check clearance.

  • Required completion of 32 hours of Crisis Intervention training.


Primary Location

2190 Ironwood Center Drive

CDA, Idaho 83814


Salary Range

$12-$14 /hour


Shift Type

Full time position

Monday- Friday, 8:30am-5pm

May need to work extended evening hours and weekends

For more information, contact Executive Director Chauntelle Lieske at 

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